If you can no longer see your booking please email Purchased at TfW Station or Ticket Vending Machine
You must do this no more than 28 days after the expiry of the Ticket.
If you bought your tickets at one of our stations or ticket vending machines and would like to apply for a refund, please post your ticket with your name and address to:Īlternatively, you can visit one of our staffed booking offices.If you can no longer see your booking please email at TfW Station or Ticket Vending Machine If you bought your tickets before 7 December 2021 then please:Īlternatively, you can send an email with a photograph of the tickets cut in half to: you bought your tickets after 7 December 2021 and have already collected them then please send an email with a photograph of the tickets cut in half to: post your ticket with your name and address to:.No admin fees will be charged for any refund applications for journeys to travel between 22nd December and 7th January.I want to cancel my trip and get a refund.The relevant conditions will be made clear when buying your ticket.
However, please note that if you choose (where offered) to print your tickets at home or download them to your mobile device, different rules apply and you may not be able to subsequently change your ticket.